Diary Entry

Shocker: people loathe cellphone carriers

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We know, we know, it may be difficult to understand how companies that lock you in the moment you decide on a phone / plan — only to be about as helpful as a bottomless bucket the moment turmoil arises — could be hated. Nevertheless, we can’t say we’re shocked at all to hear that cellphone providers are among the least liked in all of the service industries. In a recent report released by the Consumer Reports National Research Center, it was found that “fewer than half of respondents were completely or very satisfied with their cellphone service,” and sadly, that’s hardly different than in years past. Among the biggest gripes were high prices and mandatory contract extensions, and while pro-rated ETFs are fine and dandy, there’s still a few less notable carriers that haven’t swallowed that pill just yet. As for internal rankings, Verizon and Alltel each scored higher than the rest, and Sprint was found bringing up the rear.

[Via Wired]
Read – InformationWeek
Read – NYDailyNews

 

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